1. Bookings and confirmation
Your party date will be reserved and confirmed once the corresponding deposit has been received. The deposit is required to block the date and guarantee our team's availability for your event.
When booking, we will need the exact address of the venue where the event will take place, as well as the planned start time. This information allows us to properly organise our team's travel and preparation times.
2. Changes and cancellations
If the client cancels the party, the deposit paid is non-refundable, as it is used to reserve the date and guarantee our team's availability for the event.
If the client wishes to change the party date, they may request it from Macondo as far in advance as possible. The change will be subject to Macondo's availability for the new date requested.
A date-change request does not automatically guarantee availability. The new date will only be considered confirmed once Macondo has expressly confirmed its availability.
3. Characters and artists
Our characters bring their stories, personality and universe to every celebration so children can meet them, play with them, dance and become part of the adventure.
We work with different characters and character portrayals depending on availability, taking care of the essence and quality of every experience.
At Macondo you book the character.
The performer may vary depending on availability. What doesn't change is the experience.
We work internally to maintain the essence, styling and performance of each character at every celebration.
4. Venue and space requirements
At Macondo, every detail counts. We stand out for excellence and care, which is why we pay special attention to our costumes, accessories and equipment, made and selected to the highest quality standards.
To guarantee an impeccable experience, we recommend holding our shows in event halls or suitably prepared spaces that allow us to work comfortably and guarantee the quality of our experience.
Some outdoor locations, such as parks or areas with soil, sand or damp, may affect the care of our equipment.
Have another kind of space in mind? We will assess the conditions of the venue and adjust the show fee according to the needs of the event.
Because at Macondo, excellence also means taking care of every detail.
5. Liability
At Macondo we take special care of the quality and condition of all the materials, equipment and items we use at our parties.
During the event, all materials must be used properly and following our team's instructions.
If any material or equipment is damaged through improper use, inappropriate handling or negligent behaviour by attendees, the client must cover the cost of its repair or, if necessary, its replacement.
Damage resulting from normal use or ordinary wear and tear will not be the client's responsibility. If any damage occurs, Macondo will inform the client and provide, where applicable, the cost of repair or replacement.
